🆘Support

This documentation offers straightforward support and fixes for Predator Marvel Rivals.

Common Issues

1. "An error occured in the secure channel support" / "The request has timed out" / "The operation timed out" Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider): - Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation; - Resync your time + region in Windows settings; - Try out enabling/disabling vpn 2. "Hardware mismatch" Solution: HWID (Hardware ID) can be reset only once in 7 days here - https://predator.systems/panel/hardware-reset - This error appears in case something has changed in your PC from previous inject 3. "Internal public server error" Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider): - Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation 4. Infinite "Waiting for the game initialization" (Marvel Rivals) Solution: Follow these steps - Should be launched through steam only, not other launchers - Steam overlay must be turned on. Press Shift + Tab while compiling shaders - Remove all launch options and add these: -d3d12 -dx12 5. "Antivirus Interference detected" Solution: Traffic is being blocked by something (Anti-cheat, Anti-virus, Malware): - Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation; - Scan your PC with some tools to make sure that your computer is not infected. (Example of the tool for scan: https://free.drweb.ru/cureit/) 6. Reason: [<code>] sym: <some info> Solution: Create ticket in support section (https://predator.systems/support). Provide screenshot of this information there: Press WIN + R, type "winver" 7. Reason: modules::load_module: failed to create section Solution: Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation